Introduction |
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| Quality planning involves identifying which quality standards are relevant to the project and determining how to satisfy them. It should be performed in parallel with other project planning processes. |
8.1.1 Inputs |
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The quality policy of the performing organization can often "as is" for use by the project.
Stakeholders should be made aware of the quality policy.
Refer standards and regulations.
In addition to the scope statement and product description, processes in other knowledge areas may produce outputs which must be considered, eg procurement planning may identify contractor quality requirements.
The quality plan must consider benefit/costs of various trade-offs. Better quality = less rework, higher productivity, lower costs and increased stakeholder satisfaction.
Benchmarking involves comparing actual or planned project practices to those of other projects in order to generate ideas for improvement and to provide a standard by which to measure performance.
A flowchart is any diagram which shows how various elements of a system relate. Examples include cause-and-effect (Ishikawa or fishbone) diagrams and system or process flowcharts.
This is an analytical technique which helps identify which variables have the most influence on the overall outcome. It is most frequently applied to product of project issues eg which combination of suspension and tires will produce the best ride at a reasonable cost. In project management this can be applied to resolve cost and schedule trade-off issues.
The quality management plan should describe how the project management team will implement its quality policy and describe the quality system.
This describes what something is and how it is measured by the quality process. For example, it is not enough to say that meeting the planned schedule dates is a measure of management quality; the project management team must also indicate whether every activity must start on time or only finish on time, whether individual activities will be measured or only certain deliverables, and if so, which ones.
A checklist is a structured tool, usually industry or activity specific, used to verify that a set of required steps has been performed.
Other areas requiring quality planning activity.