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8.2 Quality Assurance


Quality Assurance is all the planned and systematic activities implemented within the quality system to provide confidence that the project will satisfy the relevant quality standards. Before the development of the ISO9000 Series, the activities described under quality control were widely included under quality assurance.


8.2.1 Inputs

  1. Quality management plan
  2. Results of quality control measurements
  3. Operational definitions

8.2.2 Tools & Techniques

  1. Quality planning tools and techniques
  2. Quality audits

8.2.3 Outputs

  1. Quality improvement






8.2.1 Quality Assurance - Inputs Quality management plan

Refer quality management plan. Results of quality control measurements

Quality control measurements are records of quality control testing and measurement in a format for comparison and analysis. Operational definitions

Refer operational definitions.


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8.2.2 Quality Assurance - Tools and techniques Quality planning tools and techniques

These tools can be used for quality assurance as well. Quality audits

A quality audit is a structured review of other quality management activities. The objective of a quality audit is to identify lessons learned that can improve the performance of this project or of other projects within the performing organization. Quality audits may be scheduled or random, and they may be carried out by properly trained in-house auditors or by third parties such quality system registration agencies.


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8.2.3 Quality Assurance - Outputs Quality improvement

Quality improvement includes taking action to increase the effectiveness and efficiency of the project to provide added benefits to the project stakeholders. In most cases, implementing quality improvements will require preparation of change requests or taking of corrective action and will be handled accordingly.


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